TUC World Class Call Center Services is the bridge builder between organizations and their customers, leveraging the ever evolving digital technology to serve as the voice of the customer. We achieve this using our Telemarketing resources.
Ours is a a boutique digital telephony and marketing firm that influences customer buying decisions and improves net loyalty for clients. Beyond driving calls, our call center provides customer satisfaction surveys and feedback for our clients. Our customer service offering include staff and management training on the ability to use positive language to drive their company’s vision.
Our vision is to become the bridge builder between organizations and their clients, deploying expertise, leveraging technology, and remain the most dependable ally to clients wishing to bring a human face to all transactions.
We will drive excellence in sales and marketing solutions bearing in mind specific Customer value propositions.
Our aim is to make each of our client’s brands the reference point for brand and service excellence.
We will continuously improve our working machinery to the extent that clients we support remain relevant and profitable irrespective of time and place in history.
We will leverage the digital edge to ensure minimal spend and maximum returns for our clients.
We will provide unequaled levels of customer service offerings and integrated solutions that are mutually rewarding and establish lasting Customer relationships.
Our team members will be encouraged to continually upgrade their skills and bring on innovations relevant to TUC World Class Services service offerings
Through a policy of continuous process improvement, efficiency measures and unequaled management practices, we will grow steadfast, profitable businesses which give commensurate returns to the clients we support.
- Customer Loyalty survey
Call center development & management
Sales & marketing consultancy
- Sales Coverage Optimization
- Salesforce recruitment and training
- Branding & Advertising
CUSTOMER SERVICE TRAINING
Of all challenges you may think of, getting your unique message out shouldn’t be one of them. We leverage digital technology processes and partnerships to increase uptimes, and ensure hitch-free automated services with no downtime. This includes the use of world class marketing automation solutions powered by Microsoft Dynamics CRM and Microsoft Social Engagement tools.
We are a pool of experts in digital marketing and messaging with over 20 years’ experience working across some of the best corporate brands in the world.