The History of the Call Centre

The History of the Call Centre

I was once asked by a researcher for the BBC, for a documentary on contact centres, for the date of the first call centre in the UK. This question stumped me.  I knew of some early ones, but what was the first?  I have done some research and the early results are...
7 Signs Your CRM System Is Outdated

7 Signs Your CRM System Is Outdated

35% of contact centres have not updated their CRM System in the past 5 years. Here are some warning signs your system might be out of date. 1. Asking customers to repeat information they’ve already given Nothing irritates customers more than keeping them on hold then...