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The History of the Call Centre

The History of the Call Centre

I was once asked by a researcher for the BBC, for a documentary on contact centres, for the date of the first call centre in the UK. This question stumped me.  I knew of some early ones, but what was the first?  I have done some research and the early results are...

7 Signs Your CRM System Is Outdated

7 Signs Your CRM System Is Outdated

35% of contact centres have not updated their CRM System in the past 5 years. Here are some warning signs your system might be out of date. 1. Asking customers to repeat information they’ve already given Nothing irritates customers more than keeping them on hold then...

Telemarketing Services in Nigeria

Telemarketing Services in Nigeria

TUC World Class Services is one of Nigeria's leading Business-to-Business (B2B) outbound telemarketing agency. We’re experts at helping businesses to understand both new and existing markets and to grow. Most companies want additional business but suffer from the same...

Business Process Outsourcing

Business Process Outsourcing

TUC World Business Process Outsourcing (BPO) Services in Nigeria We aim to help companies improve their abilities to compete successfully by enabling them to deliver world class Customer service outsourcing processes at a highly reduced cost compared...

Multilingual Call Center

Multilingual Call Center

TUC World Multilingual Call Center Services Call centers and telemarketing businesses in Nigeria require knowledge of the local environment. At TUC World, we have tremendous local knowledge and have an in-depth understanding  of the social and cultural nuances...

Marketing

Telemarketing Services in Nigeria

Telemarketing Services in Nigeria

TUC World Class Services is one of Nigeria's leading Business-to-Business (B2B) outbound telemarketing agency. We’re experts at helping businesses to understand both new and existing markets and to grow. Most companies want additional business but suffer from the same...

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Small Biz Tips

7 Signs Your CRM System Is Outdated

7 Signs Your CRM System Is Outdated

35% of contact centres have not updated their CRM System in the past 5 years. Here are some warning signs your system might be out of date. 1. Asking customers to repeat information they’ve already given Nothing irritates customers more than keeping them on hold then...

Business Process Outsourcing

Business Process Outsourcing

TUC World Business Process Outsourcing (BPO) Services in Nigeria We aim to help companies improve their abilities to compete successfully by enabling them to deliver world class Customer service outsourcing processes at a highly reduced cost compared...

The History of the Call Centre

The History of the Call Centre

I was once asked by a researcher for the BBC, for a documentary on contact centres, for the date of the first call centre in the UK. This question stumped me.  I knew of some early ones, but what was the first?  I have done some research and the early results are...

Multilingual Call Center

Multilingual Call Center

TUC World Multilingual Call Center Services Call centers and telemarketing businesses in Nigeria require knowledge of the local environment. At TUC World, we have tremendous local knowledge and have an in-depth understanding  of the social and cultural nuances...