TUC World Business Process Outsourcing (BPO) Services in Nigeria
We aim to help companies improve their abilities to compete successfully by enabling them to deliver world class Customer service outsourcing processes at a highly reduced cost compared to doing it in-house, and on the platforms where their customers are: social media, telephone, email and live chat.
Despite initial hesitation, outsourcing customer care has been the right move for most of the companies we work with.
BPO in Nigeria
TUC World Class Services is a leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. TUC World provides an array of sophisticated customer contact management solutions to our various clients. We combine these with our Multilingual Call Center Solutions to provide world class customer service offerings for our clients.
Alongside the technology-aided shrinkage of the world, brands need to adopt a multicultural business approach. There is no excuse for lack of customized services, and failing to address cultural gaps could trigger an enterprise’s downfall.
TUC World specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service.
Tailor made services is one of the key features that differentiate TUC World Class Service from other BPO service providers in Nigeria. Each client is perceived as a partner, rather than being merely a service receiver, which is why building mutual trust is of crucial importance. Furthermore,we provide each client with a service package that is specifically designed for their needs and requirements, and our outsourcing services are performed by highly motivated and experienced people
Customer Service Outsourcing in Nigeria
Due to the lack of quality customer service and engagement across most industries in Nigeria, Nigerian customers crave meaningful interactions with brands. This is where TUC World Class Services can help you. Our customer service solutions aim to build stronger relationships with your target clientele. Delivered using a variety of platforms, including web and mobile channels, our wide array of BPO services can surely fulfill your outsourcing needs.
Let TUC World Class Services be your partner as you seek to differentiate your business in a competitive industry.
- 100% native speaking staff and we can handle cross-border customer services for international organisations
- Multiple platforms: telephone, email, live chat and social media (Twitter and Facebook)
- Staff are allocated to only work for one client meaning better performance
- Technical integration with all of your currents systems (IT and telephony)
- Split customer service function if you wish to retain key employees at your headquarters or local branches while outsourcing the rest
- Competitive prices
- Ability to do short-term adjustments of staff numbers for high season and campaigns
For additional information about our Customer Support Services, visit our pages or call us on : 08033086663
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