Call centers and telemarketing businesses in Nigeria require knowledge of the local environment. At TUC World, we have tremendous local knowledge and have an in-depth understanding of the social and cultural nuances in Nigeria, so inbound and outbound services are performed according to your expectations. Due to our Multilingual Call Center services, we are able to cover both English and French speaking countries.
TUC World Multilingual Call Center Services
TUC World is an outsourced contact center in Nigeria providing intelligent solutions to help our clients build stronger customer relationships. From handling response to Advert campaigns, through to providing custom, fully outsourced customer service facilities.
But it doesnt stop at customer service – we are passionate about selling too and can help you with a strategic telemarketing campaign or an ongoing multichannel multilingual customer contact strategy.
Benefits of Call Center Services
We offer customer service functions, answering service capabilities, appointment setting, order taking, order tracking, credit card processing, reservation services and message taking. When choosing a call centre in Nigeria you’ll need to ask if they can offer customer support via email, sms and live web chats in addition to telephone contact. Nowadays, call center and telemarketing companies in Nigeria will offer call recording services which you can use for training purposes, quality control and fraud protection.
Our team, fully committed to the success of our partners, and our passion is to provide a customer with a memorable experience, at every opportunity. We focus entirely on what we do best, adding value to our clients’ service by delivering creative and tailored solutions to meet all of their customer needs. We offer innovative contact centre solutions, representing the most prestigious Nigerian and international brands and covering a broad range of activity sectors.
Mulilingual Call Center Components
TUC World Call Center in Nigeria is growing rapidly and the list of clients interested in working with our International Call Center is growing every month and we expect further expansion within the Department the rest of the year. Our services are tailored to individual requirements and needs, and include multi-channel customer service (including social media) and CRM, customer acquisition, back office processing, debt collection, multilingual services and technical support. At TUC World, our goal is to hire the right people through a dynamic recruitment process and then to continually develop their career so that they exhibit a knowledgeable, strong, confident and positive culture. We are chosen because:
- We understand our clients’ markets and have the experience to provide the solutions they need;
- We have a great team – we succeed in our business through our greatest asset – our people; and
- We offer a Solutions that meet the Local environmental and socio-cultural needs by providing multilingual customer care programs (English, French, and other local Nigerian languages)
Call us today to learn how we can help you
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