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TUC World Class Call Center Services is the bridge builder between organizations and their customers, leveraging the ever evolving digital technology to serve as the voice of the customer. We achieve this using our Telemarketing resources.

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Overview

Call Center, Customer Service & Marketing

Ours is a a boutique digital telephony and marketing firm that influences customer buying decisions and improves net loyalty for clients. Beyond driving calls, our call center provides customer satisfaction surveys and feedback for our clients. Our customer service offerings include staff and management training on the ability to use positive language to drive company’s vision.

TUC World Class Services bridges this gap, deploying human and technological resources through sales and marketing support, training and evaluation of the performance of all customer facing staff.

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OUR VISION

Our vision is to become the bridge builder between organizations and their clients, deploying expertise, leveraging technology, and remain the most dependable ally to clients wishing to bring a human face to all transactions.

OUR MISSION

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We will drive excellence in sales and marketing solutions bearing in mind specific Customer value propositions.

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Our aim is to make each of our client's brands the reference point for brand and service excellence.

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We will continuously improve our working machinery to the extent that clients we support remain relevant and profitable irrespective of time and place in history.

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We will leverage the digital edge to ensure minimal spend and maximum returns for our clients.

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We will provide unequaled levels of customer service offerings and integrated solutions that are mutually rewarding and establish lasting Customer relationships.

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Our team members will be encouraged to continually upgrade their skills and bring on innovations relevant to TUC World Class Services service offerings

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Through a policy of continuous process improvement, efficiency measures and unequaled management practices, we will grow steadfast, profitable businesses which give commensurate returns to the clients we support.

Our Services

It Starts With Great Steps…

Make those steps and put your business on steroid!

01. CUSTOMER-CENTRIC MESSAGING

We provide unique telemarketing and customer loyalty survey

02. CONTACT CENTER DEVELOPMENT & MANAGEMENT

Sterling In-premise and Outsource call center development

03. SALES & MARKETING CONSULTANCY

Sales Coverage Optimization, Salesforce Recruitment & Training, Branding & Advertising

04. CUSTOMER SERVICE TRAINING

Supercharge your business with our customer training and service methodology

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We know what it takes to have a power-house contact center, marketing and customer service teams. Leverage your business now!

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LATEST UPDATES

Marketing

Telemarketing Services in Nigeria

Jun 4, 2018 | 0 Comments

TUC World Class Services is one of Nigeria's leading Business-to-Business (B2B) outbound telemarketing agency. We’re experts at helping businesses to understand both new and existing markets and to grow. Most companies want additional business but suffer from the same...

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Call Center News

The History of the Call Centre

Dec 11, 2018 | 0 Comments

I was once asked by a researcher for the BBC, for a documentary on contact centres, for the date of the first call centre in the UK. This question stumped me. I knew of some early ones, but what was the first? I have done some research and the early results are...

Multilingual Call Center

Jun 4, 2018

TUC World Multilingual Call Center Services Call centers and telemarketing businesses in Nigeria require knowledge of the local environment. At TUC World, we have tremendous local knowledge and have an in-depth understanding of the social and cultural nuances...

Small Biz Tips

7 Signs Your CRM System Is Outdated

Dec 10, 2018 | 0 Comments

35% of contact centres have not updated their CRM System in the past 5 years. Here are some warning signs your system might be out of date. 1. Asking customers to repeat information they’ve already given Nothing irritates customers more than keeping them on hold then...

Business Process Outsourcing

Jun 4, 2018

TUC World Business Process Outsourcing (BPO) Services in Nigeria We aim to help companies improve their abilities to compete successfully by enabling them to deliver world class Customer service outsourcing processes at a highly reduced cost compared...

Call Center, Customer Success & Digital Marketing

TUC World Class Call Center Services is the bridge builder between organizations and their customers, leveraging the ever evolving digital technology to serve as the voice of the customer. We achieve this using our Telemarketing resources.

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Contact us if you have any questions. Click to call

08033086663
08135341296
info@tucworld.net
holih@tucworld.net